Almost every window has scratches on it – what is the norm?
Unfortunately, during our electrical inspection, we found that almost all of the windows had mechanical damage in the form of scratches and scuffs, both on the inside of the plastic and on the outside of the aluminum cladding.
Unfortunately, the building contractor had already removed the protective film from the inside – probably before installation. Some of the bottom edges of the windows give the impression that the window is standing on raw brick. One window has two holes in the carcass that were started in the wrong place.
Now I already know from various Google searches that "minor scratches" are probably not cause for complaint. Conversely, I have to say that I can certainly expect new merchandise for a new build, can't I?
Are there certain rules about scratches here? We noticed the scratches despite the dust and dirt (
We also had a few scratches and fingerprints (on the glass) and made all the claims.
I pay for new and want it to be new! With a new car you don't settle for scratches either! Everything was replaced.
An acquaintance of ours had a similar situation, he had scratches on over 10 recently installed windows and all the scratches were removed. When we had new windows installed a few years ago, there was a scratch on one glass, the glass was replaced and the frames are still scratch free to this day. So it is quite possible to install windows without damage, and you pay a lot of money for new windows.
I also inspected my windows today, which were installed this week. We settled on plastic windows with aluminum cladding on the outside.
And I have to say, the windows are absolutely not perfect. I noticed small scratches or dirt on almost every window. Some of the dirt went away with cleaning alcohol, others did not. Some of the windows also show small inclusions.
When using an aluminum bowl, sometimes the gaps don't match or you can see some glue that has squeezed out.
However, what I find very odd are the bottom "panels" that form the end of the aluminum shell. They look like white plastic with only a little paint applied to them. When closed, it is almost invisible on the outside. But you can still do better than that. I must also say that I am often finicky. But my future neighbors had these minor defects as well. The glass inclusions were replaced. So far, I haven't talked to the window manufacturer either. Let's see what he has to say about it. The smaller defects in the plastic can probably be polished out.
In the second photo, you can see that the aluminum cladding doesn't match 100% and one part is sticking out further.